Working in retail, especially as a manager, one comes across a wide spectrum of people. Most people are what I would call "normal." Occasionally you run into some funny weirdos too... However, it's the dumb ones you always remember!!!
I want to know what store in the world allows you to return an item that's over five years old for a full refund!!! Apparently, the dumb people shop there all of the time and expect everyone else to have the same gracious return policy!
My motto is simple:
Rule #1: The customer is always right.
Rule #2: They must pay for their arrogance!
One thing I've learned is that you should never underestimate the power of dumb people in large groups... I mean hell, that's the only way you can explain why George W. Bush is president!
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